QuestionM07/08 Quiz: Chapter 7 and 8 QuizQuestion 1Grouping activities and responsibilities in departments based on the needs of specific groups is called:functional departmentalization.geographic structure.customer departmentalization.product structure.Question 2Change often fails because:faulty thinkinglack of acceptancelack of resourcesall of the aboveQuestion 3The first step in the process of planned change is ____________.select the method of interventiondevelop the goal(s)diagnose the problemrecognize the need for changeQuestion 4The authority that permits staff managers to make decisions about specific activities performed by employees within other departments is:staff authority.line authority.organization restructuring.functional authority.Question 5Because a functional structure acknowledges occupational specialization, it also:simplifies training.creates division of labor.maintains the chain of command.restricts job growth.Question 6Bold, discontinuous advances that bring about dramatic transformations in organizational strategies and structure is called:revolutionary change.evolutionary change.decentralization.conflict.Question 7Each employee should have only one ____________, but may have more than one ____________, depending on the relationship between departments.task, joboffice, workspaceobjective, goalboss, supervisorQuestion 8Organizational structures are labeled either mechanistic or organic. A mechanistic structure is described as having:rigid hierarchical relationships.decentralized decision making.informal horizontal communication.few rules and regulations.Question 9Which of the following is not a contingency factor that affects organizational design?functionsizestrategyageQuestion 10The potential problem areas associated with the informal organization include the following except:resists change.supports a strong philosophy of management.develops pressure for conformity.creates conflict.Question 11The informal organization emerges within the:formal organization.division of labor.functional organization.chain of command.Question 12Values or attitudes that employees as a group accept as standard of behavior are known as:policy.single-use plans.standing plans.norms.Question 13It is said that form follows function. However, regarding the contingency factors approach to organizational design, ____________ follows ____________.planning; actionsstructure; strategyfunction; formcompetition; cooperationQuestion 14The informal organization has the potential to be helpful to managers in the following ways except:make the total system effective.provide stability in the workplace.discourages improved management.provide support to management.Question 15Matrix structure projects are designed to maximize and economize resources and ____________.divisional managerssupport servicesfunctional expertisefinancial paperworkQuestion 16Authority in decentralized organizations is delegated to ____________.the lowest possible levelassistant managersthe highest person in chargestaff members onlyQuestion 17When authority is truly shifted to the hands of the employees, and is accompanied by training and information, it becomes ____________.synergytrustloyaltyempowermentQuestion 18A manager formally assigned as department head possesses organization ____________ ____________ power.legitimatecharismaticreferentexpertQuestion 19Achieving _________ changes can require a change in organizational culture or other elements.tacticalstrategicoperationalstructuralQuestion 20As in a formal organization, the informal group develops:staff authority.functional authority.line authority.leader/follower relationships.

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