Importance of Service Quality & Guest Satisfaction in 5-star Hotels.



Topic: Importance of Service Quality & Guest Satisfaction in 5-star Hotels.


Abstract: The purpose of the study is to find and examine not only the importance of service quality and customer satisfaction but also to witness how they are related and as necessary for success of any hotel.


Outline: 5 chapters in total



Chapter 1: Introduction

* Central theme/Background

* Statement of the problem

* Purpose of the study

* Research Questions

* Need for the study

* Hypothesis

* Definition of terms if any


Chapter 2: Review of the Literature

* Introduction

* Purpose of the research

* Summary


Chapter 3: Results & Research (Methodology Qualitative/Quantitative)



* Participants

* Researcher’s role

* Procedure

* Information collection

* Research design




* Research design

* Participants or Population

* Procedure

* Data Analysis

Pros or Cons of either methods or the one that was more useful


Chapter 4: Results or Data Analysis

* Results according to researcher’s questions or findings

* Data according to researcher’s questions or findings


Chapter 5: Conclusion

* Result interpretation

* Generalizations

* Limitations

* Implications

* Recommendations



References & Appendixes




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1. The basic keywords of the thesis (3-5 keywords):

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