1. An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:
a. the creation of new products and services.
b. managers analyzing the organization’s raw data.
c. communications and data flow.
d. decision making and control in an organization.
2. Inadequate database capacity is an example of the ________ dimension of business problems.
3. Legal and regulatory compliance is an example of the ________ dimension of business problems.
4. You are a new manager at a plumbing supply manufacturer where there is an unusually high number of returns for a new aerator for a high-end faucet in production. In viewing the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?
5. An information skill important for a marketing major would be:
a. an understanding of supplier management enterprise systems.
b. an understanding of enterprise systems that enhance leadership.
c. an understanding of product management enterprise systems.
d. an understanding of online transaction and reporting systems.
6. To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:
a. new products, services, and business models.
b. improved decision making.
c. customer and supplier intimacy.
7. Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?
a. Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution.
b. Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution.
c. Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution. d. Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.
8. Which of the following is not one of the three major categories of business problem solving?
9. Employees that assist with paperwork at all levels of the firm are called:
a. operational management.
b. knowledge workers.
c. service workers.
d. data workers.
10. These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.
a. Knowledge management systems
b. Management information systems
c. Transaction processing systems
d. Decision support systems
11. Executive support systems are information systems that support the:
a. long-range planning activities of senior management.
b. decision-making and administrative activities of middle managers.
c. knowledge and data workers in an organization.
d. day-to-day processes of production.
12. Each of the following is a quality of business organization and structure that serves to enable productive collaboration, except:
a. open culture.
b. decentralized structure.
c. breadth of collaboration.
d. strong hierarchy.
13. Second Life is an example of a:
a. social networking site.
c. virtual world.
d. mind mapping tool.
14. What analytical framework discussed in chapter two helps understand and evaluate the benefits and uses of collaboration tools?
a. Cost/use matrix
b. Time/space matrix
c. Task/time matrix
d. Space/cost matrix
15. The ________ is responsible for ensuring that the company complies with existing data privacy laws.
16. Which of the following is a cross-functional business process?
a. Hiring an employee
b. Identifying a customer
c. Fulfilling a customer order
d. Creating an invoice
17. A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?
a. Traditional competitors
b. Low number of suppliers
c. New market entrants
d. Product differentiation
18. A substitute product of most concern for a cable TV distributor is:
a. the Internet.
b. broadcast TV.
c. satellite TV.
d. satellite radio.
19. Hilton Hotels’ use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:
a. increase efficiency.
b. strengthen customer intimacy.
c. differentiate their service.
d. focus on market niche.
20. The value chain model:
a. categorizes four basic strategies a firm can use to enhance its value chain.
b. helps a firm identify points at which information technology can most effectively enhance its competitive position.
c. sees the supply chain as the primary activity for adding value.
d. categorizes five related advantages for adding value to a firm’s products or services.
21. The support activities of a firm include:
a. organization infrastructure, human resources, technology, and procurement.
b. organization infrastructure, human resources, sales and marketing, and technology.
c. inbound logistics, technology, outbound logistics, sales and marketing, and service.
d. inbound logistics, organization infrastructure, outbound logistics, technology, and procurement
a. compares the efficiency and effectiveness of your business processes against strict standards.
b. is used to measure the speed and responsiveness of information technology.
c. synchronizes the business processes of customers, suppliers, and trading partners.
d. allows industry participants to develop industry-wide standards.
23. A virtual company:
a. uses the capabilities of other companies without being physically tied to those companies.
b. uses Internet technology to maintain a virtual storefront.
c. provides entirely Internet-driven services, or virtual products.
d. uses Internet technology to maintain a networked community of users.
24. ________ typically develop a single information system, usually at the home base, and then replicate it around the world.
b. Domestic exporters
c. Transnational firms
d. Multinational firms
25. The iPad can be seen as a disruptive technology for the ________ industry.