Negative message (Claim Denial: Eyeglasses Lost on Plane​)

Please use easy english no hard grammar. No plagiarism and no patch writing please.
About the message that could help you.
1- Claim: $400 cost of glasses
2-Purpose: To deny $400 cash
Instructions: Approach Indirect
1-Buffer: Acknowledge Cost
2-Reasons:For example A- ANA provides a clean environment + enjoyable fight so cleaning.
B- Fight attend announces passenger should take belongings if you get of the plane.
3- Bad news & Olive Branch: Offer voucher for $400, which is price of the glasses. Like a free fight ticket inside USA only.
4- Action/Goodwill: Thank you for being a lawyer customer with us or thank you for choosing our company to fight with us etc..

 
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