What if a Parent Refuses Special Services

What if the parents do not cooperate when the school is trying to test their child for a special needs class? They may be in denial, not wanting to see their child labeled, or just not care to do anything about it.
At what point can their possible negative reaction and refusal to cooperate be overridden in the best interest of the child?
Does it have anything to do with how severe of a special need the student has?

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