The project deliverables are as follows:
Quality Control Manual
Course number and name
Table of Contents (TOC)
This should be on a separate page.
This should be a maximum of 3 levels deep.
If you are using an autogenerated TOC, be sure to update the fields of the TOC before submitting your project.
History of the quality management evolution
Why it is needed
: The Role of Leadership
Why it is a strategic issue
Management as a role model
New kinds of metrics
: General Quality Strategies and Tools
Establishing customer expectations
Designing quality in
: Quality Tactics and the Logistics and Supply Chain Functions
What tools are applicable internally
What tools are applicable externally with vendors
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